Legal
Refunds and Returns
Print books and digital products work differently, so we have set both out clearly. If something has gone wrong, tell us and we will put it right.
Last updated 4 August 2026
Print books
You can cancel a print order within 14 days of receiving it, for any reason at all. You do not need to explain why.
Email hello@raeforward.com within those 14 days to tell us, then send the book back within 14 days of telling us. Return postage is at your cost, so we would suggest a tracked service, because the book is your responsibility until it reaches us.
Once the book arrives with us we will refund within 14 days, using the same payment method you used. The refund includes the standard delivery charge you originally paid. If you chose a faster delivery option, we refund the standard rate rather than the premium.
Please send books back in the condition you received them. We may reduce the refund if a book comes back damaged, written in, or clearly read beyond the handling you would give it in a bookshop.
Our books are printed to order rather than held in stock, which is why we ask you to cover return postage. It keeps prices where they are and means nothing goes to waste on a shelf.
Ebooks and digital resources
Digital products are supplied immediately. At checkout you are asked to confirm that you want immediate access and that you understand you lose your right to cancel once the download begins.
Because of that, ebooks and digital resources are not refundable once you have downloaded them.
If you have paid but not yet downloaded, tell us within 14 days and we will cancel and refund in full.
That is separate from things going wrong. If a file will not open, is corrupted, is missing pages or is not what the product page described, email us. We will fix the file or refund you.
Faulty, damaged or wrong items
If a book arrives damaged, is misprinted, has pages missing, or is simply not the book you ordered, that is on us. Email hello@raeforward.com with your order number and a photo if you can, and we will send a replacement or refund you. You will not pay return postage in these cases.
This is your right under the Consumer Rights Act 2015 and nothing on this page affects it.
Orders that have not arrived
Print orders take time to produce as well as deliver. If your order has not arrived within 30 days of the confirmation email, contact us and we will chase it, reprint it or refund you.
Books bought somewhere else
If you bought from Amazon, a bookshop or another retailer, their returns policy applies rather than ours. Go back to whoever you bought from, since they hold the contract with you.
How to reach us
Email hello@raeforward.com with your order number. We aim to reply within five working days. Returns should be sent to [TO CONFIRM]. Please contact us before sending anything back so we know to expect it.